IBS – CVS Solution

Inspur offers an AI-native BSS suite that converges CRM, billing, omni-channel marketing, loyalty, AI sales assistant, and e-KYC. Built on an orchestration layer unifying BSS/OSS/CRM/network data, it embeds AI for prediction and segmentation—moving operators from siloed ops to automated lead-to-cash and acquisition-to-ecosystem.

Telecom operators today struggle with fragmented BSS landscapes where CRM, billing, product catalog, loyalty, partner settlement, and network systems operate in isolation. This results in scattered customer data, manual campaign and sales processes, reactive churn management, invisible ROI, and slow time‑to‑market (months to launch new services). Legacy systems lack embedded AI for prediction or personalization, cannot support zero‑touch partner integration or ecosystem monetization, and fail to deliver the seamless omnichannel experiences that digital‑first customers demand. Operators urgently need a unified, intelligent BSS that bridges these gaps and transforms them from connectivity providers into agile digital lifestyle enablers.

From leads to cash, from marketing to loyalty loop, it offers leading capabilities in "customer + product + order" management, intelligent billing, marketing automation, sales and mobile collaboration.

Intelligent Campaign Solution:

In the telecom industry, customers expect personalized, real-time interactions. However, traditional marketing models — constrained by manual workflows and data silos — often lead to generic campaigns, slow responses, high churn recovery costs, and invisible ROI. Our solution bridges omnichannel reach with AI‑powered intelligence, helping you turn pain points into measurable customer value.

Build a full-lifecycle automation engine that spans acquisition to retention, embedding AI‑driven recommendations and real-time optimization to create a true “execute‑measure‑feedback‑iterate” closed loop. Three core modules work in sync: lifecycle automation covering all five stages, AI intelligence that makes smarter decisions, and continuous optimization that ensures every campaign outperforms the last.

Enterprise Customer Sales Solution

The Inspur solution provides an AI intelligent assistant that delivers core capabilities for account managers, including intelligent Q&A, assisted routine operations, and intelligent recommendation. This effectively reduces repetitive work for account managers and improves the overall operational efficiency of the sales team.

Inspur Solutions leverages AI assistants to quickly analyze customer requirements, match sales products, and provide pricing guidance based on historical sales prices. It helps sales personnel respond to customers rapidly and improve sales efficiency.

Inspur’s AI-driven solution unifies customer data from BSS/OSS/CRM/network systems and applies churn, recommendation, and segmentation models—analyzing consumption behavior, contract period, industry, and touchpoints—to enable cross‑sell, up‑sell, and retention.

It maximizes LTV, uncovers new sales opportunities, optimizes marketing resource allocation, and delivers personalized services that boost satisfaction and loyalty, driving sustainable revenue growth and operational efficiency.

CRM & Billing Solution

Inspur's solution revolves around the customer, catering to omni-channel business demands. It offers a comprehensive 360-degree customer perspective, a unified product catalog for flexible offer configurations, diverse rating and charging mechanisms, enriched account receivables, flexible customer billing settings, prompt dunning, and robust credit control. All these features aim to streamline the customer journey and elevate the overall customer experience.

CRM and billing capabilities are rapidly delivered on top of a flexible orchestration platform. With visual configuration of catalogs, workflows, and policies, new service launch cycles shrink from months to just two weeks—truly accelerating time to market (TTM).

Intelligence - Driven Loyalty Management Solution

This next-generation loyalty management platform, built upon a comprehensive functional system and powered by AI, helps operators achieve a fundamental leap from "managing points" to "managing users." Through real-time decision-making, intelligent recommendations, proactive services, and ecosystem collaboration, the platform transforms dormant points into active value.

AI Super App Solution: From Telecom to Digital Life

Through AI-driven intelligent experiences and an open platform ecosystem, the app not only enhances user engagement and service efficiency, but also provides operators with dual growth engines: deeper customer value management and ecosystem monetization.

Zero-Touch Partnering & Settlement Solution:

Inspur IPRS system revolutionizes the way operators manage settlements with various partner types. By embracing a zero-touch approach, the system enables seamless and efficient partner integrations, enabling operators to quickly and effortlessly expand their service offerings to customers. This not only boosts the operators' return on investment but also provides significant support for enhancing their core competitiveness in the market.

Cloud Management Platform

Unified management covers public cloud, private cloud, and the integration of multi-cloud heterogeneous environments, so as to provide enterprises with a more flexible and efficient cloud service experience. CMP realize hierarchical resource presentation, management, and monitoring of multi-level tenants, and strictly adhere to data and behavior isolation among tenants.

E-KYC Solution

E-KYC solution is an integrated hardware and software solution to help collecting customer information (photo, ID card, document, biometric data,etc.),to cover the application demanding in commercial, industry business acceptance, security, transportation, and etc. which can realize customer information verification, promote real name authentication, and avoid fraud behavior.